Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our service.
Last updated: April 10, 202601 Information We Collect
When you use our service or contact our team, we may collect the following types of information:
Personal information: Your name, email address, and phone number (WhatsApp) when you purchase a subscription or contact support.
Device information: The type of device, operating system, and IPTV player app you use to access the service. This helps us optimize your streaming experience.
Usage data: General usage patterns such as connection times and service activity. We do not monitor or log the specific content you watch.
02 How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To create and manage your account, deliver login credentials, and provide access to our streaming service.
Customer support: To respond to your questions, troubleshoot technical issues, and assist with account management via WhatsApp or email.
Service improvement: To analyze general usage trends and improve server performance, content availability, and overall user experience.
We will never sell, rent, or trade your personal information to any third party for marketing purposes.
03 Payment & Billing Data
All payment transactions are processed through secure third-party payment providers. We accept cryptocurrency, credit and debit cards, Google Pay, Apple Pay, and other payment methods.
We do not store your credit card numbers, bank account details, or cryptocurrency wallet addresses on our servers. Payment data is handled entirely by the respective payment processor under their own privacy and security policies.
We may retain a transaction ID and payment confirmation for record-keeping and dispute resolution purposes.
04 Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience.
Essential cookies: Required for the website to function properly, such as remembering your preferences and session state.
Analytics cookies: We may use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website. This data is anonymized and used solely for improving our site.
You can disable cookies in your browser settings at any time. Please note that disabling certain cookies may affect website functionality.
05 Third-Party Services
We may use third-party services for payment processing, website analytics, and customer communication. These services have their own privacy policies and operate independently from us.
We only share the minimum information necessary for these services to function. We do not share your personal data with advertisers or unrelated third parties.
06 Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
These measures include encrypted communications (SSL/TLS), secure server infrastructure, and restricted access to personal data. Only authorized team members with a legitimate need can access customer information.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.
07 Data Retention
We retain your personal information only for as long as necessary to provide the service and fulfill the purposes described in this policy.
Account data is kept for the duration of your active subscription. After your subscription expires and is not renewed, we may retain basic records for up to 12 months for support and dispute resolution purposes, after which your data is permanently deleted.
You may request early deletion of your data at any time by contacting our support team.
08 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access: Request a copy of the personal information we hold about you.
Right to correction: Request that we update or correct inaccurate information.
Right to deletion: Request that we delete your personal data from our systems.
Right to restriction: Request that we limit how we use your data.
To exercise any of these rights, please contact us via WhatsApp or email. We will respond to your request within 30 days.
09 Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete that information immediately.
If you are a parent or guardian and believe your child has submitted personal information to us, please contact our support team so we can take appropriate action.
10 Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our service after any changes constitutes acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to us using the options below. We are happy to help and will respond as quickly as possible.